The terms and
conditions included on this website form the basis of the contractual
relationship between Dawn Express (WA) Pty Ltd hereafter called Dawn
Express Vacations and it’s clients. It is important that you, the
client, are fully aware of these terms and conditions before you make
your holiday booking.
1. AGENCY
Dawn Express Vacations will make all the bookings and travel arrangements
on your behalf based on the understanding that Dawn Express Vacations
is not liable for any act, commission, or default on the part of its
servants, agents of the contractors.
2. DEPOSIT AND PAYMENT
A deposit of $100 per person is payable within 7 days upon confirmation
of a booking. Failure to receive deposit/balance by due date will mean
automatic cancellation. The balance of monies is due 45 days prior to
departure. Inside 45 days, the full payment is required upon confirmation.
3. REFUNDS AND CANCELLATION
More than 45 days prior to departure: a fee of $100 per person will
be charge, in addition, any airfare cancellation penalties on issued
tickets. Less than 45 days prior to departure: a fee of $100 per person
will be charged, in addition to, any fees levied by suppliers and your
travel agent, including all airfare cancellation penalties and up to
100% of any tour or component cost will apply. After travel has commenced:
Unused services cannot be refunded or exchanged.
4. AMENDMENTS TO
YOUR HOLIDAY ARRANGEMENTS
Should changes be required prior to documents being issued on a confirmed
booking, one amendment is allowed at no additional charge. Subsequent
amendments are subject to an ‘amendment fee’ of $35 per change
per booking.
5. SERVICE CHARGE
A service charge of A$35 plus GST per booking will apply to any land
only booking for less than 3 nights accommodation consecutively at the
same hotel or any booking departure inside 10 days. If necessary courier
fees will also be charged.
6. CANCELLATION/NO
SHOW: HOTEL BOOKING
a) For no-show bookings, to the value of one night’s accommodation
and any relevant land or tour portion will be forfeited.
b) Up to 21 days prior to arrival date, a fee of $35 will be charged.
c) Between 21-7 days prior to arrival date, a fee of $50 will be charged.
d) Within 7 days prior to arrival date the value of one night accommodation
will be charged.
7. ROOM BEDDING
GUIDE
Prices in this brochure are based on existing bedding in the room. Requests
for particular bedding arrangements must be made at the time of booking.
eg. twin share - separate beds, or a double bed? All requests are subject
to confirmation. Additional rollaway beds can be pre-booked.
8. SINGLE SUPPLEMENT
Single occupancy of a room by choice or circumstance is subject to the
room supplement charge and is payable to Dawn Express Vacations.
9. HOTEL LOCATIONS
AND MAP
Map is for visual reference only and not drawn to scale.
10. HOTEL CHECK-IN
AND LATE CHECK OUT
Hotel check-in time is usually 2.00 p.m. while check-out time is at
noon. Early check-in can be made upon request and subject to hotel final
confirmation which may incur an additional cost. A late check out or
day use can be arranged at half rate as per request. Late check out
time is normally until 6.00 p.m. Otherwise full night’s rate will
incur and payable directly to hotel.
11. DOCUMENTATION
Vouchers will be issued upon full payment received by Dawn Express Vacations.
In case of cancellation, the documents issued must be returned to Dawn
Express Vacations for immediate process of refund. Otherwise refund
can only be processed 30 days after completion of travel arrangements.
12. ALTERATIONS
OF PRICES OR ITINERARY
Itineraries and/or prices in this brochure are subject to change as
a result of airline rescheduling, fare increases, currency fluctuations,increases
in the costs of hotel rates, accommodation, transport and sightseeing
tours. The client agrees to pay and/or change the itineraries, such
increases or change, notwithstanding the previously advised balance
of payment and set of itinerary have been made. Dawn Express Vacations
reserves the right to change prices up to and including the date of
departure and whether or not full payment for the booking has been received
by Dawn Express Vacations. If unforeseen circumstances beyond our control
make changes necessary, we reserve the right to cancel or reschedule
tour departures and itineraries. Where it is necessary to change a hotel,
Dawn Express Vacations reserves the right to substitute accommodation
of a similar standard. In peak times some tours may operate in reverse
itinerary.
13. EXCLUDED COSTS
The package price excludes items not specifically referred to in the
package description/inclusion.
14. INSURANCE
It is strongly recommended that at time of booking your holiday,
travel insurance is purchased to cover against various contingencies
such as loss of deposit of fare, loss or damage to baggage, money, travel
documents, medical expenses, curtailment charges, personal accident
and personal liability.
15. TRAVEL DOCUMENT
All clients must be in possession of a valid passport and necessary
visas at the time of commencement of travel. All such
documentation is the client’s responsibility. Your travel agent
may assist on request in organising documentation. Dawn Express Vacations
accepts no liability or responsibility whatsoever arising from the failure
of clients to obtain appropriate documentation. (Client should always
have a valid passport and a minimum validity of 6 months or more upon
arrival of each of the visiting destinations.)
16. HEALTH REQUIREMENTS
Clients should familiarise themselves with any health requirements applicable
to areas they intend to visit. The client is solely responsible for
compliance with vaccination and other health requirements of the government
in countries visited or transited. The Department of Health or any general
medical practitioner will be able to assist with details of current
local health requirements.
17. TRAVEL AND ACCOMMODATION
Coach journeys and others forms of transport and hotels accommodation
are provided by independent third parties. The standard from time to
time may differ from that specified. Dawn Express Vacations has no control
over such standards and makes no warranty in the regard. All bookings
through Dawn Express Vacations are subject to and other service providers.
The client hereby expressly acknowledges and agrees that he or she shall
have no claim or cause no action whatsoever against Dawn Express Vacations
should any carrier hotelier or others services provider provide services
which differ in any way from those specified by Dawn Express Vacations.
18. LIMITATIONS
OF RESPONSIBILITY
Dawn Express Vacations acts only as agents for the travel accommodation
and other associated services as requested, and all coupons, exchange
orders, receipts, or documents, are subject to any or all tariffs, terms
and conditions under which any accommodation, transportation or any
other services whatsoever are provided by independent third parties.
Dawn Express Vacations understands the Booking Conditions described
in the brochure have been read, understood and accepted by the client.
Dawn Express Vacations and the shareholders, officers, directors, agents,
and employees of the company do not accept liability or responsibility
whatsoever for any accident, loss, injury, sickness, death, delay, detention,
deviation, damage, cancellation, substitutions, other unforeseen event
or whether due to it or its servants agents or employees negligence
or otherwise arising out of or in connection with any accommodation,
transportation or other services, or resulting directly or indirectly
from acts of God, dangers, incidents of sea, fire, breakdown in machinery
or equipment, acts of
governments or other authorities, de jure or de facto wars, whether
declared or not, hostilities, civil disturbance, strikes, riots, thefts,
pilferage, epidemics, quarantines, medical or customs regulations, delays
or cancellations of or changes in schedules or itinerary, or overbookings
or defaults, or from any causes beyond Dawn Express Vacations’s
control or through the acts or defaults of the airlines, hotels, car
companies or coach, railroad, steamship lines or owners or contractors
providing accommodation, transportation or other services for any loss
or damage resulting from improper or insufficient passport, visas or
other documents and that neither Dawn Express Vacations nor its servants
agents or employees shall be or become liable or responsible for any
additional expense or liability sustained or incurred by the passenger
as a result of any of the foregoing causes. Every endeavour has been
made to ensure that contents of this brochure are accurate at the time
of printing, however, changes may occur without notice, but Dawn Express
Vacations shall not be under any obligation or be liable to any person
for any inaccuracy or misdescription contained herein or which implied
by the contents of this brochure or any arising out of the provision
of failure to provide any of the service. Payment of money due to Dawn
Express Vacations, must be made through a Travel Agent who do not receive
such money as Agent for Dawn Express Vacations bears no responsibility
for same until actually received from the Travel Agent.
19. LAW BY CONTRACT
Subject to any contractual terms which may be implied by statute and
cannot be excluded, these Conditions are to be the sole determinant
of the rights, duties, responsibilites, obligations and liabilities
as between each passenger and Dawn Express Vacations. These Terms and
Conditions are construed in accordance with the Laws of the State of
Western Australia and the passengers hereby agrees that any legal action
commenced against Dawn Express Vacations whether for breach of these
conditions or otherwise, shall be brought in court of competent jurisdiction
within that State.
20. CONSUMER CLAIMS
Should be lodged in writing to your Travel Agent within 30 days of return
to Australia with supporting document. Claims would not be entertained
afterwards.
21. AIRLINES
The airlines utilised in this brochure do not by virtue of their endorsement
of this brochure represent themselves as either contracting with any
purchaser of a Dawn Express Vacations
holiday or as having any other legal relationship with any such purchaser.
IMPORTANT : read all small print before you make your reservations.
Ask your travel
agent for our full range of brochures and tempting destinations by Dawn
Express Vacations.
